Return and Cancellation Policy

At WENNLOCK GIFT SHOP, we want every customer to be happy with their purchase. We carefully inspect and package all products before delivery. However, we understand that situations may arise where a return or cancellation request is needed.

1. Order Cancellation

Customers may request cancellation of an order before the item has been processed or dispatched.

Once an order has been prepared, packaged, or sent for delivery, cancellation may no longer be possible.

To request a cancellation, please contact us immediately with your order details.

2. Returns

We accept returns under the following conditions:

  • The item received is damaged
  • The wrong item was delivered
  • The product received differs significantly from what was ordered

Return requests must be made within 48 hours of receiving your order.

3. Non-Returnable Items

Due to the nature of our products, some items may not be eligible for return, including:

  • Personalized gifts
  • Customized items
  • Items damaged after delivery due to customer handling
  • Products without original packaging

4. Return Process

To request a return:

  1. Contact our customer service team
  2. Provide your order number and details of the issue
  3. Provide photos where necessary
  4. Wait for approval before returning the item

Approved returns must be unused and in their original condition.

5. Refunds

Once an approved return has been received and inspected, refunds will be processed through the original payment method or another agreed method.

Delivery charges may not be refundable unless the error was caused by WENNLOCK GIFT SHOP.

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